Autobody News Highlights Pooja S. Nair’s Presentation on Essential Contract Clauses for Collision Repair Shops
Autobody News reporter Stacy Phillips Ronak recently covered a presentation by ECJ attorney Pooja S. Nair at the California Autobody Association meeting in Carlsbad in January 2026, focusing on the critical contract provisions collision repair shops should include in their customer agreements, as well as employment and anti-steering issues important to the industry. During her talk, Pooja emphasized the importance of clearly defining scope of work, securing payment protections, setting liability limitations, and incorporating effective dispute‑resolution mechanisms. These clauses help shops reduce legal exposure, improve payment outcomes, and avoid preventable conflicts. Well‑crafted customer contracts remain one of the most powerful tools for managing operational and legal risk in the collision repair industry.